Privacy
What we keep, and why
We collect only what we need to research your family and show you the result. We don't sell or share your information, and we don't use advertising trackers.
What we store
- Your order: your name, email address, the package you chose, and payment status. Card details are handled by our payment processor and never reach us.
- What you tell our intake assistant: names, dates, places and stories about your relatives, and the conversation itself. Our researcher uses this to start the work.
- Your family tree: the finished chart and the research notes behind it.
- If you sign in with Google or Facebook: your name, email address, and an account identifier from that service. We use your email address to match you to your tree. We don't receive your password, and we never post to your account.
- A sign-in cookie that keeps you signed in for up to 30 days. We don't set advertising or analytics cookies.
Who can see your tree
New trees are private: only you can see them, after signing in. If you make a tree public, anyone with its link can view and print it. Public trees aren't listed on our site or offered to search engines. Living relatives named in a public tree are visible to anyone you share it with, so please share with care. You can make a tree private again at any time.
Where it's kept
The site and its database run on Cloudflare. Sign-in is provided by Google and Facebook, whose own privacy policies apply to your accounts with them.
Deleting your information
Email hello@quillandroot.com from the address on your account and ask us to delete your data. We'll remove your account, order, intake answers and family tree within 30 days and confirm by email. This also covers data received through Facebook or Google sign-in. To disconnect sign-in on their side, remove Quill & Root from the apps connected to your Google or Facebook account.
Questions
Write to hello@quillandroot.com.
Last updated 15 November 2026.